FAQs
SHIPPING POLICY
RETURNS POLICY
- Custom order delivery timelines will be communicated at the start of the project.
- Please allow up to 4 weeks for all other items as they are all made-to-order.
- Currently we are shipping online orders in the US only. Custom orders can be shipped to the US and Canada.
RETURNS POLICY
- Custom orders and personalized items are non-returnable. If the items are damaged, however, they are eligible for a replacement.
- Orders that are damaged during shipping are eligible for a replacement, however, you are required to keep all items, broken pieces, AND take pictures of the item(s) and packaging. Pictures are required to submit a claim for items damaged in transit. Depending on the shipping company, you may be required to return this shipment to an eligible location.
- Workshop registrations are refundable up until 72 hours before the event so long as you provide written request that you are no longer able to attend. You are able to transfer your workshop registration to another individual.